Privacy Policy
Your privacy matters. This policy explains what we collect, why we collect it, and how you can control your data when you use The ARK ERP.
1. Who we are
The ARK ERP is a product of Bitwise Digital Solutions ("we", "us"). This policy applies to our websites, apps, and related services.
2. Information we collect
- Account data: name, email, phone, organization details, role.
- Billing data: plan, invoices, payment confirmations (via providers such as M‑PESA, banks).
- Usage and device data: logs, IP, browser, pages/features used for security and performance.
- Integrations: metadata from connected services (e.g., Mpesa IPNs, bank feeds) to deliver features you enable.
3. How we use information
- Provide and improve the service and its security.
- Process payments and prevent fraud.
- Support, training, and service notifications.
- Analytics to improve performance and usability.
4. Legal bases
We process data to perform our contract with you, comply with legal obligations, and pursue legitimate interests (e.g., security, product improvement). Where required, we rely on consent.
5. Sharing & disclosures
We share data with trusted processors (hosting, analytics, payment providers) under confidentiality agreements. We may disclose where required by law. We do not sell personal data.
6. Retention
We keep data for as long as your account is active and as needed for legal/accounting purposes. You may request deletion; some records may be retained where required by law.
7. Security
We use encryption in transit, access controls, audit logs, and secure hosting. No method is 100% secure; we continuously improve safeguards.
8. Your rights
Subject to law, you may request access, correction, deletion, portability, or restriction of your data, and object to certain processing. Contact us to exercise these rights.
9. Children
Our services are not directed to children under 16. We do not knowingly collect such data.
10. International transfers
Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.
11. Changes
We may update this policy. Material changes will be communicated via the app or email. Continued use means you accept the updated policy.
12. Contact
Questions or requests: [email protected] · +254 796 002 630